herxpress

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Welcome to our online store

A comprehensive online store offering a wide selection of high-quality kitchen tools and home essentials at competitive prices.

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Frequently asked questions

Last updated: [05/02/2026]

Welcome to HerXpress. Your satisfaction is important to us. Please read our return and refund policy carefully.

1. Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase is required

To initiate a return, please contact us at:
📧 support@herxpress.com

We will provide you with return instructions.

2. Non-Returnable Items

The following items cannot be returned:

Personal care items
Intimate or hygiene products
Gift cards
Items marked as “Final Sale”

3. Refunds

Once your return is received and inspected:

We will notify you of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method

Please note:

Original shipping costs are non-refundable
Refund processing time may take 5–10 business days depending on your payment provider

4. Order Cancellation

Orders can only be canceled within 6 hours of placing the order.

After this period, orders enter processing and cannot be canceled.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with:

Your order number
Clear photos of the issue

We will offer a replacement or refund after verification.

6. Chargebacks & Payment Disputes

If a customer files a payment dispute (chargeback) without contacting us first:

We reserve the right to provide proof of delivery and communication
Fraudulent disputes may be reported

We encourage customers to contact us first at:
📧 support@herxpress.com

We are committed to resolving issues quickly and fairly.

7. Contact Information

For any questions regarding returns or refunds, please contact:

📧 support@herxpress.com
Website: HerXpress

Yes, all purchases are final and non-returnable, except in cases where the product is missing or defective

Orders are typically processed within 1–3 business days.

Delivery times depend on your location and usually take:

5–10 business days
Slightly longer during peak periods or promotions

You will receive tracking information once your order has been shipped.

We source our products from trusted suppliers and manufacturers across different countries. All items are carefully inspected to ensure quality and compliance before being available at HerXpress.

Shipping costs depend on your location and the size of your order, and will be calculated automatically at checkout.

We may also offer discounted or free shipping during special promotions.